How to Reactivate NVivo 12 After Internet Disconnection

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If you have experienced an internet disconnection while trying to reactivate your NVivo 12 software, don't worry! This article will guide you through a simple process to get your license working again.

Understanding the Issue

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When you first install and activate NVivo 12, it usually connects to our activation server. However, sometimes due to internet connection issues or other reasons, this process might not complete successfully. If this happens, don't worry! You can easily reactivate your software by following these steps:

Step-by-Step Reactivation Process

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1. First and foremost, make sure you are disconnected from the internet.

2. Next, locate NVivo 12 on your computer (usually under 'Programs' or 'Applications', depending on your operating system).

3. Double-click on the icon to open the software's main window.

4. Click on 'Help > About Nvivo...' at the top left corner of the screen:

'NVivo About Window'

5. In this new dialog box, click on 'Reactivate':

!'Nvivo Reactivation Dialog'(images/reactivate_nv12.png)

6. Now you will see a window asking for your Product Key and Activation Key. Enter these details exactly as they appear in the email we sent to you when you purchased NViovo 12:

!'Enter License Keys Window'(images/enter_keys.png)

7. After entering all required information, click 'Next' twice until you reach the final screen which should display a success message indicating that your license has been successfully reactivated.

Troubleshooting Tips

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If after following these steps above and still encountering problems with activating or deactivating NVivo 12 on multiple devices please contact our IT Support team at 'it-support@uq.edu.au'(mailto:it-support@uq.edu.au) for further assistance.

Nvivo 12 year